Privacy Policy

1. Introduction

Questt Zonee ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website questt-zonee.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We may collect and process the following personal information:

• Name and job title
• Email address
• Phone number
• Company name and business address
• Information contained in enquiries and correspondence
• Marketing preferences

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and geographical location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Cookie data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested information
• To deliver our CRM services and support
• To process and fulfil contracts
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our business interests and rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To perform our services and fulfil agreements
• Legitimate Interest: To operate our business and improve services
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Trusted service providers who assist in operating our business
• Professional advisers (lawyers, accountants, consultants)
• Government authorities when required by law
• Third parties in connection with business transfers

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Enquiry data: 3 years from last contact
• Client data: 7 years after contract completion
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing or cookies

To exercise these rights, contact us at [email protected] or +44 07860487264.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include encryption, access controls, staff training, and regular security assessments.

9. International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Other appropriate safeguards approved by the ICO

10. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "last updated" date

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):