Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the Questt Zonee website (questt-zonee.com) and our CRM services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. About Questt Zonee

Questt Zonee is a UK-based company providing professional CRM (Customer Relationship Management) services including implementation, maintenance, training, and consultation.

Our registered office is in London, United Kingdom. You can contact us at +44 07860487264 or [email protected].

3. Services Provided

3.1 CRM Implementation

We provide expert setup and configuration of CRM platforms including but not limited to Salesforce, HubSpot, and Microsoft Dynamics.

3.2 Maintenance and Support

Ongoing technical support, system updates, and maintenance services to ensure optimal CRM performance.

3.3 Data Migration

Secure transfer of existing customer data to new CRM systems with data integrity assurance.

3.4 Training and Consultation

Comprehensive training programmes and strategic consultation to maximise CRM investment.

4. Service Agreements

Specific terms for each service engagement will be detailed in separate service agreements or statements of work. In case of conflict between these Terms and a service agreement, the service agreement takes precedence.

5. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant necessary access to systems and data as required
• Designate qualified personnel to work with our team
• Make timely decisions and provide feedback
• Comply with all applicable laws and regulations
• Maintain confidentiality of any proprietary information shared
• Pay all fees according to agreed terms

6. Payment Terms

6.1 Fees and Charges

Service fees will be specified in individual service agreements. All prices are quoted in British Pounds (GBP) unless otherwise stated.

6.2 Payment Schedule

Payment terms will be outlined in service agreements. Standard payment terms are 30 days from invoice date unless otherwise agreed.

6.3 Late Payments

Late payments may incur charges as permitted by law. We reserve the right to suspend services for overdue accounts.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Questt Zonee and protected by copyright and other intellectual property laws.

7.2 Client Data and Systems

Clients retain ownership of their data and existing systems. We claim no ownership rights over client data processed during service delivery.

7.3 Work Product

Custom configurations, documentation, and training materials created specifically for clients become the property of the client upon full payment.

8. Confidentiality

We maintain strict confidentiality regarding all client information and will not disclose confidential information except:

• With explicit client consent
• As required by law or legal process
• To trusted subcontractors under confidentiality agreements
• In anonymised form for business improvement purposes

9. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy and UK GDPR requirements. By using our services, you consent to such processing.

10. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all warranties, conditions, and representations except those expressly stated
• Our total liability is limited to the fees paid for the specific service in question
• We are not liable for indirect, consequential, or special damages
• We are not liable for losses due to client's failure to follow recommendations

Nothing in these Terms excludes liability for death, personal injury, fraud, or other matters where liability cannot be excluded by law.

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labour disputes, or technical failures of third-party systems.

12. Termination

12.1 Termination by Client

Clients may terminate services according to terms specified in service agreements. Fees for work completed remain payable.

12.2 Termination by Questt Zonee

We may terminate services immediately if clients breach these Terms or fail to pay fees when due.

12.3 Effect of Termination

Upon termination, we will provide client data in a commonly used format and securely delete confidential information as required.

13. Website Usage

13.1 Permitted Use

You may use our website for legitimate business purposes related to our services.

13.2 Prohibited Activities

You must not:

• Use our website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Introduce viruses or malicious code
• Copy, reproduce, or distribute website content without permission
• Use automated systems to access our website excessively

14. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for third-party services, and separate terms may apply to their use.

15. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Dispute Resolution

We encourage resolution of disputes through direct discussion. If formal resolution is required, disputes will be handled through the English court system.

17. Changes to Terms

We may update these Terms periodically. Significant changes will be communicated through:

• Website notification
• Email to registered clients
• Updated "last modified" date

Continued use of our services after changes constitutes acceptance of revised Terms.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and specific service agreements, constitute the complete agreement between parties regarding website use and services.

20. Contact Information

For questions about these Terms or our services, contact us:

21. Professional Standards

We adhere to professional standards in all our work and maintain appropriate professional indemnity insurance. We are committed to delivering services with due care and skill in accordance with industry best practices.